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Last Updated: Mar 26th, 2006 - 13:41:45 |
Auto Safety Hotline Puts You in the Driver's Seat
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Nov 25, 2005, 17:15
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(NUI) - Brakes that fail, improperly manufactured tires that may blow out unexpectedly, wiring problems that result in a fire or loss of lighting Ä all are examples of safety defects that can have tragic consequences.
The National Highway Traffic Safety Administration is asking consumers to help protect themselves and others by calling the toll-free Auto Safety Hotline Ä 1-800-424-9393 Ä to help identify and learn about safety problems with motor vehicles and automotive equipment.
Operators, including a Spanish-speaking operator, are on duty weekdays from 8 a.m. to 10 p.m. EST, and an answering machine is available 24 hours a day, seven days a week. Hearing-impaired consumers can call the teleprinter 1-800-424-9153.
A new feature of the hotline this year is "fax on demand." Just call the hotline, enter your fax number and, within minutes, you will receive 1995 crash test information. Child safety information and Tire Quality Grading reports can be obtained the same way.
If you are experiencing or have experienced a safety problem, inform a hotline operator. Your problem will be recorded and a report will be mailed to you for verification.
You can also obtain motor vehicle recall information through the hotline automated system, or receive information about ongoing safety investigations. When you call, be sure to ask for a free Auto Safety Hotline magnet and information card.
Remember, if a safety-related defect exists, the manufacturer must repair it at no cost to the owner. NHTSA uses the information from hotline calls (1-800-424-9393) to get that defect identification process started.
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